Shipping Policy

Thank you for shopping with XGLOWING.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during holidays, promotions, or high-demand periods.

Shipping Times

Estimated delivery times:

• Canada: 3–15 business days
• United States: 3–15 business days
  

Shipping times are estimates and may vary depending on customs, carrier delays, weather conditions, or supplier processing.

Shipping Costs

We offer free standard shipping on all orders delivered within Canada and USA.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Delayed or Lost Packages

XGLOWING is not responsible for delays caused by:

• customs clearance
• courier disruptions
• incorrect shipping addresses
• natural events or external factors beyond our control

If your package appears lost, please contact us and we will assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Orders shipped to incorrect addresses provided by the customer may not qualify for refunds or replacements.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• order number
• photos of the damaged item and packaging

International Shipping

International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations.