Return & Refund Policy

At XGLOWING, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 14 days of receiving the product. To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in the original packaging.
• Proof of purchase or order confirmation is required.

Certain items such as personal care, skincare, beauty products, or hygiene-related products may not be eligible for return once opened or used.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the product and packaging

We will work to resolve the issue as quickly as possible.

Exchanges

We only replace items if they are defective or damaged.

Cancellation

Orders may only be canceled before they are processed or shipped.

Contact Information

For return or refund requests, please contact:

Email: eng.mohamudsalah@gmail.com
Website: xglowing.com